Patient Services Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming patient calls swiftly and in a professional manner.

• Schedule, reschedule, confirm, and cancel medical appointments as needed.

• Assist patients with inquiries related to appointments and administrative matters.

• Verify and document patient information in accordance with established protocols.

• Record calls, patient requests, messages, and follow-up actions in relevant systems.

• Direct messages and inquiries to healthcare providers or administrative teams.

• Adhere to scheduling protocols and coordinate appointments based on availability and service requirements.

• Utilize scheduling software, patient management systems, and various computer applications effectively.

• Maintain a calm, empathetic, and professional demeanor with callers who may be frustrated, concerned, or anxious.

• Safeguard confidential patient information while following privacy, security, and HIPAA guidelines.

• Comply with established workflows, quality standards, and documentation practices.

• Elevate clinical inquiries or sensitive matters to the appropriate personnel.

• Act as the initial point of contact for patients, supporting a US-based healthcare organization.

⛳️ Requirements

• Excellent spoken and written English communication skills are essential.

• Prior experience in customer service, call centers, or customer support is preferred.

• Experience in managing inbound calls and documenting customer interactions is advantageous.

• Background in medical scheduling, patient services, healthcare administration, or medical call centers is a plus but not mandatory.

• Familiarity with electronic health records (EHR), appointment scheduling platforms, or customer management systems is beneficial.

• Strong listening abilities and the capability to communicate with empathy, patience, and professionalism.

• Exceptional attention to detail when verifying information and documenting interactions.

• Ability to multitask, prioritize duties, and stay organized in a fast-paced environment.

• Proficient in using computers and learning new software applications with confidence.

• Good judgment in handling confidential information and sensitive discussions.

• A reliable, service-oriented mindset and a willingness to adhere to established procedures.

• Must have personal equipment and a suitable home workspace.

• Windows 11 PC is required; Mac is not supported.

• Minimum of 16 GB RAM is necessary.

• Intel i5 processor or higher is required.

• Dual monitors are necessary for optimal performance.

• A webcam and wired USB headset are required.

• Fiber internet with a wired Ethernet connection is mandatory.

• Backup power solution is necessary.

• Proficiency in Microsoft Teams and Office 365 is required.

• Must be available to work Monday through Friday, from 8:00 AM to 5:00 PM U.S. Eastern Time.

• Candidates must currently reside in Mexico.

• Resumes must be submitted in English.

• Comfortable communicating professionally in English throughout the work shift.

• Willingness to undergo the required background check.

• Applicants must complete all stages of the hiring process.

🏝️ Benefits

• Paid training is provided.

• Compensation is paid weekly in arrears.