Patient Services Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming patient calls promptly and in a professional manner.

• Accurately schedule, reschedule, confirm, and cancel medical appointments.

• Provide assistance to patients regarding appointment-related inquiries and administrative questions.

• Verify and document patient information following established protocols.

• Record calls, patient requests, messages, and subsequent actions in the designated systems.

• Direct messages and inquiries to healthcare providers or administrative teams.

• Adhere to scheduling protocols and coordinate appointments based on availability and service needs.

• Utilize scheduling software, patient management systems, and other computer applications effectively.

• Maintain a calm, empathetic, and professional demeanor with callers who may be frustrated, concerned, or anxious.

• Safeguard confidential patient information and comply with privacy, security, and HIPAA guidelines.

• Follow established workflows, quality standards, and documentation protocols.

• Elevate clinical inquiries or sensitive matters to the appropriate personnel.

⛳️ Requirements

• Excellent spoken and written English communication skills.

• Previous experience in customer service, call centers, or customer support is preferred.

• Experience with handling inbound calls and documenting customer interactions is advantageous.

• Background in medical scheduling, patient services, healthcare administration, or medical call centers is a plus, but not required.

• Familiarity with electronic health records (EHR), appointment scheduling platforms, or customer management systems is beneficial.

• Strong listening abilities and the capacity to communicate with empathy, patience, and professionalism.

• Exceptional attention to detail when verifying information and documenting interactions.

• Capability to multitask, prioritize responsibilities, and stay organized in a fast-paced environment.

• Proficiency in using computers and the willingness to learn new software applications.

• Sound judgment in handling confidential information and sensitive discussions.

• A reliable, service-oriented attitude and a readiness to adhere to established procedures.

• Possession of personal equipment and a suitable home workspace that meets specified technical requirements.

• Windows 11 PC; Mac is not supported.

• Minimum of 16 GB RAM.

• Intel i5 processor or higher.

• Dual monitors.

• Webcam and wired USB headset.

• Fiber internet with a wired Ethernet connection.

• Backup power solution.

• Microsoft Teams and Office 365.

• Availability to work Monday through Friday, from 8:00 AM to 5:00 PM U.S. Eastern Time.

• Resumes must be submitted in English.

• Comfort in communicating professionally in English throughout the shift.

• Willingness to undergo the necessary background check.

• Must currently reside in Mexico.

🏝️ Benefits

• Paid training.

• Weekly payments in arrears.