Patient Services Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Interact with clients, medical assistants, and nurses within the organization.

• Uphold client and employee confidentiality in compliance with HIPAA regulations.

• Clarify treatment processes to patients and provide educational follow-up.

• Operate a multi-line phone system, schedule appointments, or route calls to the appropriate department.

• Handle a high volume of incoming calls.

• Review voicemails and return calls to customers.

• Maintain daily email correspondence with patients, vendors, and colleagues.

• Organize and ensure the cleanliness of work areas, supplies, and equipment.

• Deliver exceptional customer service, apply problem-solving skills to client concerns, and follow up to guarantee satisfaction.

• Execute duties and responsibilities that may change at any time with or without prior notice.

⛳️ Requirements

• Must be a Florida resident to apply.

• A minimum of 1 year of experience in healthcare is preferred.

• High School Diploma is required.

• Capable of demonstrating active listening and problem-solving skills to deliver outstanding customer service.

• Strong interpersonal skills and the ability to collaborate with individuals at all levels.

• Exceptional written and verbal communication skills, including phone and email etiquette.

• Proficient in learning and utilizing various computer programs effectively.

• Ability to prioritize tasks and manage multiple responsibilities.

• Availability from Monday to Friday, 10:45 am to 7:30 pm.

🏝️ Benefits

• Paid Time Off (PTO).

• Paid Holidays.

• Medical insurance.

• Dental insurance.

• Health insurance.

• Employee discounts on services.