Patient Services Coordinator - Open Access

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond to patient calls during after-hours.

• Relay messages from patients.

• Communicate urgent patient issues to providers as necessary.

• Accurately document information in patient charts using the electronic medical record system.

• Assist clinicians with generating patient reports.

• Help with prior authorizations, referrals, and medical records.

• Adhere to HIPAA regulations and policies.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma is mandatory.

• At least one year of experience in a customer-facing role.

• Experience in a medical office setting is preferred.

• Current CMA or RMA certification or a current LPN license.

• Familiarity with the healthcare sector.

• Understanding of information that needs to be communicated to patients and their families.

• Proficient in executing tasks accurately.

• Exhibits skill, tact, and diplomacy in interpersonal communications.

• Capable of recognizing patient education needs and sharing information effectively with patients and their families.

• Able to identify equipment issues and address them or inform a supervisor.

• Flexible and adept at managing shifting priorities.

• Clear communication skills.

• Ability to present a pleasant and professional demeanor.

• Proficient in planning, prioritizing, and completing assigned tasks.

• Demonstrates compassion and care for others.

• Capable of following written instructions and established work practices.

• Able to build and maintain effective relationships with physicians, colleagues, patients, and their families.

• Must comply with HIPAA regulations and policies.

• Ability to sit for prolonged periods and occasionally stoop, bend, or reach.

• Capable of viewing computer screens for extended durations and thriving in a fast-paced, collaborative office environment.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• A variety of à la carte benefit options.

• Wellness incentive program.

• Work-life balance that supports family, wellness, and personal growth.

• Competitive salary with annual wage evaluations.

• Leadership and development training programs.

• Opportunities for career growth and development.

• Supportive, positive, and collaborative work environment.