Patient Services Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Evaluate dentists' clinical notes after patient visits to verify that documentation complies with Medicare and Medicaid requirements.

• Oversee patient treatment plans and monitor progress throughout multi-step procedures.

• Ensure that all necessary actions and follow-ups are successfully completed.

• Reach out to patients' responsible parties, including family members, Powers of Attorney, and social workers, to secure approval for additional treatments and procedures.

• Follow up on pending treatment authorizations and confirm that approvals are obtained before procedures commence.

• Collaborate with the internal scheduling team to identify patients who need return visits or additional appointments.

• Manage a significant volume of incoming and outgoing calls and emails from facility staff, families, and healthcare professionals.

• Keep accurate patient records, update internal systems, and track task dashboards effectively.

• Actively identify outstanding items to ensure that no patient follow-ups or administrative duties are overlooked.

⛳️ Requirements

• Prior experience in US healthcare administration, medical administration, or patient coordination.

• Knowledge of US healthcare processes, especially Medicare and Medicaid.

• Experience with patient records, insurance documentation, healthcare providers, or treatment authorizations.

• Strong organizational and time-management abilities, with the capacity to prioritize multiple tasks independently.

• Excellent verbal and written communication skills, with confidence in managing phone calls and email interactions.

• Exceptional attention to detail, particularly when reviewing documentation and maintaining accurate records.

• Strong follow-through and accountability in managing outstanding tasks and patient requirements.

• Comfortable in a fast-paced environment where priorities may shift throughout the day.

• Tech-savvy, capable of quickly learning new systems and platforms.

• A fixed fiber internet connection with a minimum speed of 25 Mbps for both upload and download is essential.

• Ability to support a wired Ethernet connection.

• A reliable power backup solution is necessary.

• Must reside in South Africa.

• Availability to work Monday to Friday, 16:00–01:00 SAST, adjusting for US daylight saving changes.

• Required to work on South African and U.S. public holidays.

🏝️ Benefits

• Compensation for South African public holidays as per the BCEA.