Patient Service Center Representative – Radiology Scheduler

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily Financial Clearance and patient Scheduling operations.

• Foster a positive patient experience through precise and efficient service delivery.

• Organize appointments and offer preparation details, directions, and order management.

• Confirm patient demographics, insurance details, eligibility, benefits, and pre-authorization needs.

• Ensure collection of patient financial liabilities and carry out collection activities.

• Validate orders, including indexing and directing physician orders to the appropriate account number when designated for Order Management.

• Gather and confirm demographic and financial information for intricate pre-registration.

• Establish comprehensive pre-registration accounts for forthcoming inpatient or surgical admissions.

• Fulfill pre-certification requirements by acquiring authorization from insurers and/or healthcare facilities.

• Execute additional responsibilities as directed based on departmental requirements.

⛳️ Requirements

• Required: High school diploma or GED.

• Capability to thrive in a production-oriented call-center environment.

• Experience working with dual computer monitors.

• Basic typing skills.

• Proficient understanding of a Windows-based computer environment.

• Ability to handle multiple tasks across various systems simultaneously.

• Exceptional multitasking skills.

• Strong verbal and written communication abilities.

• Must acquire and present confirmation of necessary vaccinations and screenings before employment, as applicable and permitted by law.

• Capability to work in a seated position, utilize a computer, and answer phone calls.

• Willingness to travel.

• Preferred: Two years of college education; two years in a professional, customer service-oriented role may substitute for two years of college.

• Preferred: Completion of a relevant medical certification program.

• Preferred: Experience in telephone/call center settings.

• Preferred: Experience in pre-registration and/or scheduling.

• Preferred: 2-3 years of experience in customer service.

🏝️ Benefits

• Position may qualify for a signing bonus for eligible new hires, depending on employment status.

• Time and a half pay for Conifer observed holidays.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• Paid time off (vacation & sick leave) – a minimum of 12 days per year.

• 401k plan with up to 6% employer matching.

• 10 paid holidays annually.

• Health savings accounts, as well as healthcare & dependent flexible spending accounts.

• Employee Assistance program available.

• Employee discount program offered.

• Optional benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare assistance, AD&D, and auto & home insurance.

• For employees in Colorado, paid leave is provided in accordance with the Healthy Families and Workplaces Act.