Patient Relations Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Organize and coordinate patient appointments, including Open House events.

• Execute a significant volume of outbound calls, emails, and other communications with patients.

• Offer clear and professional details to patients about services and appointments.

• Record precise and comprehensive notes from patient interactions to support continuity of care.

• Adhere to established communication scripts while tailoring conversations to meet patient needs.

• Foster and sustain positive relationships with patients through outstanding customer service.

• Work together with internal teams to ensure that patient needs and expectations are fulfilled.

⛳️ Requirements

• Strong organizational skills coupled with a keen attention to detail.

• Excellent verbal and written communication abilities.

• Capability to handle multiple tasks and operate efficiently in a high-volume setting.

• Customer-oriented mindset with a genuine passion for assisting others.

• Previous experience in patient relations, customer service, call center, or a related role is preferred.

• Precision and consistency in scheduling and documentation tasks.

• Ability to prioritize responsibilities and meet deadlines effectively.

• Professional communication and interpersonal skills.

• Flexibility in adapting to a fast-paced environment.

• Commitment to diversity, equity, and inclusion principles.

• Capacity to perform essential job functions with or without reasonable accommodation.

• Ability to sit, stand, and work at a computer for prolonged periods.

🏝️ Benefits

• Equal employment opportunities.

• Reasonable accommodations for individuals with disabilities in line with the Americans with Disabilities Act (ADA) and applicable laws.