Patient Recruitment Specialist – CNS Clinical Research

This is a fully remote position, open to applicants in Colombia, +4 more countries.

📋 Description

• Conduct both outbound and inbound calls with potential study participants.

• Promptly address web inquiries, referrals, and leads generated by marketing efforts.

• Execute thorough prescreening interviews using established study criteria.

• Inform potential participants about clinical research and what to expect from the study.

• Foster rapport and build trust with individuals exploring treatment options.

• Arrange screening visits for qualified participants at the research site.

• Accurately document all patient interactions within the site's recruitment systems and CTMS/CRM.

• Maintain regular follow-up with interested participants until they are no longer in consideration.

• Ensure all communications with patients adhere to sponsor, IRB, HIPAA, and site requirements.

• Work closely with Clinical Research Coordinators and site staff regarding scheduling and participant status.

• Uphold daily productivity and quality metrics.

• Engage in team meetings, coaching sessions, and continuous training.

• Identify ways to enhance recruitment conversion rates and improve the patient experience.

• Manage over 60 outbound/inbound patient calls each day.

• Schedule 8–10 qualified patient appointments weekly.

• Complete timely follow-ups on all assigned leads.

• Ensure accurate documentation is completed on the same day.

• Provide high patient satisfaction through compassionate communication.

• Maintain strong attendance and adherence to the schedule.

• Contribute to enrollment goals through productivity, quality, conversion rates, scheduling success, and documentation accuracy.

⛳️ Requirements

• At least 2 years of patient recruitment experience in clinical research.

• Strong familiarity with psychiatric and neurological terminology.

• Exceptional verbal and written communication skills.

• Professional and empathetic phone demeanor.

• Strong organizational and time management capabilities.

• Comfortable working towards daily and weekly performance targets.

• Ability to oversee multiple studies concurrently.

• High attention to detail.

• Reliable high-speed internet and a distraction-free home office environment.

• Experience with CTMS, CRMs, or patient recruitment platforms is preferred.

• Familiarity with electronic prescreening questionnaires is preferred.

• Knowledge of HIPAA and GCP principles is preferred.

• Experience in supporting multi-study recruitment pipelines is preferred.

• Bilingual candidates, particularly Spanish speakers, are a plus.

• Prior experience in recruiting for CNS clinical trials is strongly preferred.

• Therapeutic area experience preferred includes Major Depressive Disorder (MDD), Treatment-Resistant Depression (TRD), Generalized Anxiety Disorder (GAD), Bipolar Disorder, Migraine, Post-Traumatic Stress Disorder (PTSD), Alzheimer’s Disease, or other psychiatric or neurological clinical research studies.

🏝️ Benefits

• Ongoing coaching.

• Structured processes.

• Opportunity to significantly impact the advancement of treatments for patients with CNS disorders.

• Remote work arrangement.

• Full-time schedule of 40 hours per week.