Patient Insights Manager

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Oversee the implementation of SPFQ across designated clinical studies.

• Maintain plans for implementation, timelines, milestones, risks, and action logs.

• Act as the primary operational contact for study teams and vendors on a daily basis.

• Supervise vendor deliverables and escalate any performance or quality issues.

• Ensure that all necessary documentation is complete, up-to-date, and traceable.

• Manage data collection, aggregation, and routine reporting processes.

• Perform descriptive analyses and trend reviews utilizing established methods and templates.

• Compile participant feedback and identify recurring themes, potential burden signals, and operational risks.

• Create reports and presentations for PCDE and study team evaluations.

• Collaborate with analytical or technical experts when advanced statistical analysis is needed.

• Implement established thresholds and escalation pathways effectively.

• Record recommendations, decisions, responsible parties, and follow-up actions.

• Monitor the execution of agreed actions and summarize results.

• Bring significant participant experience or trial execution signals to the attention of the PCDE lead.

• Assist in the development and maintenance of work instructions, templates, process maps, and training materials.

• Suggest process enhancements based on implementation experiences.

• Adhere to applicable GCP, privacy, data integrity, and internal quality standards.

• Keep operational documentation ready for inspection and assist in audits or inspections as needed.

• Track metrics such as response rates, completion rates, timeliness, recurring themes, and action closure.

• Support regular program reviews and discussions aimed at continuous improvement.

• Provide operational data to aid in evaluating SPFQ value and scalability.

• Assist the lead of Patient Centered Development & Experience as required.

⛳️ Requirements

• Approximately 3–5 years of pertinent experience in clinical research, clinical operations, patient engagement, project management, or similar fields.

• Proven experience in coordinating cross-functional activities and managing external vendors.

• Preferred experience in reviewing survey, participant feedback, patient-reported, or operational data.

• Ability to conduct descriptive analysis and recognize trends.

• Advanced statistical or data science skills are advantageous but not mandatory.

• Proficient in Excel, data visualization, and presentation software.

• Experience with Power BI or Tableau is beneficial but not essential.

• Familiarity with ICH-GCP, privacy, documentation, and data integrity principles.

• Excellent organizational, communication, issue management, and follow-up skills.

• Highly self-motivated and proactive, capable of independent work, exercising sound judgment, managing competing priorities, and driving deliverables forward with suitable autonomy.

• Legal authorization to work in the country where the position is based.

🏝️ Benefits

• Competitive base salary along with performance-related incentives.

• Health and wellness programs, including medical, dental, and vision coverage when applicable.

• Retirement and pension plans.

• Life insurance and disability coverage.

• Employee assistance programs and wellness resources.

• Opportunities for learning and development through structured training and career pathways.