Patient Health Coordinator, LPN

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Support care coordination initiatives and address the needs of a caseload of assigned patients.

• Work alongside cross-functional teams to address challenges and meet goals.

• Serve as a communication bridge between providers and patients by transmitting messages, processing referrals and faxes, and managing prior authorizations.

• Assess and review the effectiveness of treatments and interventions, suggesting adjustments to care plans as needed.

• Partner with the integrated care team to resolve medical issues.

• Champion patients’ welfare and offer evaluations and recommendations during High-Risk Huddles.

• Reach out to patients who have been discharged from hospitals or emergency rooms to gather information and close care gaps.

• Identify, document, and address issues, objectives, and interventions within care plans.

• Relay clinical information and instructions to patients, caregivers, facilities, and other stakeholders on behalf of providers.

• Engage in collaborative care teams and High-Risk Huddles to enhance quality and patient experience outcomes.

• Recognize and ensure resolution of Social Determinants of Health barriers.

• Actively monitor patient care through outreach and check-ins according to care plans.

• Accurately document calls and patient interactions in the EHR in compliance with clinical documentation standards and relevant regulations.

• Maintain clear, compassionate, and professional communication with patients, their families, care teams, and external organizations.

• Identify, acknowledge, escalate, and resolve patient grievances, complaints, and concerns.

• Comply with HIPAA regulations and all applicable state and federal laws.

⛳️ Requirements

• High school diploma or GED.

• 2+ years of experience in care coordination or healthcare.

• Knowledge of Medicare, Medicare Advantage, and Medicaid insurance programs.

• Highly organized, detail-oriented, and capable of multitasking in a fast-paced, dynamic environment.

• Excellent interpersonal communication and active listening abilities.

• Adaptability to changing community needs and program conditions.

• Strong critical thinking skills and sound judgment.

• Effective time management capabilities.

• Deep commitment to patient advocacy.

• Self-motivated with strong problem-solving abilities.

• Familiarity with basic medical terminology.

• Ability to work autonomously as well as part of a team.

• Proficiency in EMR software/applications, call center technology, and the Microsoft Office Suite.

• Experience in a community or healthcare setting.

• Understanding of fundamental principles, practices, and techniques in primary healthcare.

• Active LPN/LVN license in the state where patients are located, or qualifications as a Foreign Nursing Graduate, Foreign Medical Graduate, or Community Health Worker certification (preferred).

• Familiarity with Athena (EHR) (preferred).

• 2+ years of delivering outstanding customer service (preferred).

• 2+ years in a role requiring critical thinking (preferred).

• Bilingual in Spanish and English (preferred).

🏝️ Benefits

• Health, Dental, Vision, Disability & Life Insurance.

• 401K Retirement Plan with company match.

• Reimbursement for Tuition, Professional Licenses, and Certifications.

• Paid Time Off, Holidays, and Volunteer Time.

• Paid Orientation and Training.

• Daytime hours with no holiday or weekend shifts.

• Manageable patient rosters and daily visits compared to traditional practice settings.

• Recognized as a Great Place to Work Certified.