Patient Financial Clearance Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +15 more states.

📋 Description

• Answer incoming calls from patients, attorneys, insurance representatives, and vendors

• Conduct outbound follow-up and resolution calls for accounts

• Address written inquiries received

• Discuss payment options and financial aid opportunities

• Enter and process patient information

• Complete document requests

• Uphold performance and quality benchmarks, including minimizing abandoned calls

• Ensure compliance with confidentiality protocols and HIPAA regulations

• Handle complaints regarding current or overdue services and balances

• Investigate the patient accounting system for prior visits

• Operate under the guidance of the Customer Service Manager

• Refer issues to team leaders or relevant caregivers as needed

• Execute additional tasks as assigned

⛳️ Requirements

• High School Diploma - Required

• 1 Year - Experience in Customer Service - Required

• Ability to communicate clearly and effectively; good hand-eye coordination

• Exceptional oral and written communication skills

• Maintains a positive rapport and professional relationships with caregivers

• Exhibits outstanding customer service abilities

• Competence in operating a computer, telephone, fax machine, and copier consistently

• Capability to sit, walk, and stand

• Proficient in analyzing and interpreting data

• Strong short-term and long-term memory

• Capacity to manage multiple tasks while adhering to system policies and procedures

• Ability to visually assess both paper and electronic data, hear phone calls, and engage in conversations

• Proven self-motivator

• Excellent organizational abilities

• Quick to evaluate and respond effectively to emergency situations

• Understanding of medical terminology

• Analytical skills to resolve complex issues using scientific, mathematical, or technical methods

• Familiarity with information systems and Internet usage

• Experience with spreadsheet and word processing software

• Capability to work independently and manage workload meeting productivity standards

• Availability to work a flexible schedule, including weekends and evenings

• Remote work limited to candidates residing in Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, or Virginia

🏝️ Benefits

• Concierge services

• Employee lounge

• Wellness programs

• Free covered parking

• Free on-site and virtual health clinics

• Compensation and recognition