Patient Experience Navigator, Medical Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients in scheduling and completing their referrals, imaging, procedures, and screenings.

• Submit and monitor prior authorizations and requests for durable medical equipment (DME).

• Collect, organize, and manage patient medical records to facilitate coordinated care.

• Collaborate closely with the care team to promptly and effectively address urgent patient needs.

• Aid patients in completing preventive screenings (e.g., colonoscopies, mammograms, labs) and help close care quality gaps.

• Safeguard patient information at all times by adhering to HIPAA and confidentiality protocols.

⛳️ Requirements

• Proven track record in roles that necessitate exceptional service and support for patients or clients.

• Capable of managing multiple priorities, including scheduling, coordinating referrals, and efficiently processing medical orders.

• Excellent ability to communicate clearly and empathetically with patients, and effectively collaborate with care team members to address inquiries or resolve issues.

• Strong understanding of patient confidentiality requirements with strict compliance to HIPAA standards.

• Experience in a healthcare setting, handling daily operational tasks.

🏝️ Benefits

• Commitment to diversity and equal opportunity employment.

• Compliance with medical clearance requirements.

• Provision for accommodations regarding religious and medical beliefs.