Patient Enrollment Specialist – MAKO RX

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Assist patients throughout the enrollment process, from the initial intake to medication delivery.

• Make daily outbound calls to patients.

• Handle inbound calls efficiently.

• Finalize patient enrollments and keep precise patient records.

• Arrange appointments and manage patient follow-ups as necessary.

• Record all patient interactions in CRM and scheduling systems.

• Collaborate closely with providers, pharmacies, and internal teams to guarantee timely enrollment and medication delivery.

• Juggle multiple tasks concurrently while adjusting to shifting priorities throughout the day.

• Deliver outstanding customer service and support to patients and clients.

• Engage in occasional client-facing meetings and communications.

• Uphold confidentiality and ensure all documentation is accurate and complete.

⛳️ Requirements

• At least 2 years of experience in customer service, healthcare support, or a call center environment.

• Proven experience managing a high volume of inbound and outbound calls.

• Familiarity with CRM platforms, patient management systems, or scheduling software.

• Proficient in computer skills, including Microsoft Outlook.

• Experience with Microsoft Excel.

• Exceptional written and verbal communication abilities.

• Strong organizational skills with a capacity to multitask in a dynamic environment.

• Ability to swiftly adapt to changing priorities while ensuring accuracy and professionalism.

• Preferred experience in healthcare, pharmacy, medical office, or patient support.

• Experience in coordinating patient care or medication enrollment programs is a plus.

• Familiarity with electronic medical records (EMRs) is advantageous.

🏝️ Benefits

• Opportunity for career advancement as the team and program workload expands.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.