Patient Engagement Specialist, I

This is a fully remote position, open to applicants in United States.

📋 Description

• Review and follow up on incoming requests from current outreach campaigns.

• Employ advanced prospecting methods to connect with patients in a personalized and engaging manner.

• Conduct 150 to 200 outbound calls to patients daily using an auto-dialer.

• Engage with approximately 80 to 100 patients and successfully schedule an average of 19 appointments each day.

• Establish trust with prospective patients and caregivers to motivate and encourage appointment scheduling.

• Inform patients about the significance of receiving ordered services and the advantages of obtaining them in-home through Sprinter Health.

• Develop a comprehensive understanding of each partner’s care model to effectively address patient inquiries.

• Collaborate with representatives and healthcare professionals to guarantee a smooth patient experience.

• Forward customer inquiries and concerns to appropriate teams.

• Undertake additional duties and/or projects as assigned.

⛳️ Requirements

• Minimum of 2 years of outbound call center experience, including at least 1 year in the healthcare sector.

• Proficiency in utilizing electronic health record (EHR) systems and other healthcare software.

• Exceptional written and verbal communication abilities to convey and clarify information to clients.

• Demonstrated capability in managing multiple communication channels, including phone, email, chat, etc.

• Familiarity with Zendesk (preferred).

• Experience with Five9 (preferred).

• Background in an on-demand service or healthcare environment.

• Capacity to work from a home address within the United States.

• Willingness to work in Eastern, Central, Mountain, or Pacific Time Zones.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• 401(k) plan with a matching contribution.

• Flexible Paid Time Off (PTO).

• Generous parental leave policy (16 weeks for the birthing parent, 8 weeks for the non-birthing parent).

• $10,000 lifetime maximum for infertility/fertility treatments.