Patient Engagement Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute Scene’s digital monitoring programs for adherence in both academic and commercial research collaborations.

• Assist research studies and clinical trials by asynchronously tracking participants' adherence to investigational medications and innovative interventions.

• Aid research and clinical trial sites as well as patients in initiating a standardized medication adherence program.

• Create a proactive routine for recording participant medication adherence.

• Conduct daily evaluations of patient video submissions related to medication ingestion.

• Act according to engagement and escalation protocols, documenting all actions taken.

• Regularly update and maintain a daily database of patient-level notes.

• Perform data entry, quality checks, and reconciliation exercises.

• Provide technical training to study sites to assist patients in using Scene Health’s mobile app and troubleshoot technical issues with the web platform.

• Compile written reports and keep records of program monitoring activities.

• Work collaboratively with cross-functional teams to identify, develop, assess, and enhance processes and features.

• Share patient feedback and suggestions for program and product enhancements with management.

• Oversee patients’ adherence to prescribed medications in clinical programs.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• 3-5 years of relevant experience.

• High school diploma.

• Exceptional oral and written communication abilities.

• Strong interpersonal skills.

• Proficient in database systems and mobile applications.

• Bilingual in English and Spanish.

• Bachelor’s degree in a healthcare-related field or equivalent experience (preferred).

• Experience in a healthcare, clinical research, or digital health environment (preferred).

• Familiarity or experience with substance use/abuse and mental health care programs, particularly recovery support services and peer support approaches (preferred).

• Experience with Directly Observed Therapy, peer counseling, or other community health work (preferred).

• Must be eligible to work in the United States; visa sponsorship is not available.

• Prepared to provide references during the interview process.

🏝️ Benefits

• Flexible work schedule options available.