Patient Engagement Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for patients in the Care Coordination team.

• Handle all incoming communications and evaluate their urgency.

• Manage or direct patient requirements to the appropriate team.

• Arrange appointments with clinical team members.

• Assist in enhancing visit attendance.

• Coordinate UDS.

• Update and maintain patient information.

• Resolve technology-related issues.

• Facilitate patient discharges.

• Provide empathetic, patient-focused communication and assistance.

• Accurately document patient interactions across multiple platforms.

• Engage in active listening, exhibit empathy, focus on solutions, advocate for patients, provide emotional support, de-escalate situations, and educate patients.

• Prioritize communication through SMS, EMR, phone calls, meetings, and Slack.

• Adhere to policies while ensuring confidentiality, compliance, and ethical practices.

• Operate independently and collaboratively within established guidelines.

• Report directly to the Patient Engagement Lead Care Coordinator.

⛳️ Requirements

• Proven experience in delivering exceptional patient experiences or customer support, preferably in a consumer-oriented healthcare setting.

• Excellent organizational abilities and a sharp eye for detail.

• Experience in maintaining patient records with accuracy in communications.

• Proficient in using various computer platforms and adapting to new systems.

• Experience in a high-volume communication setting, particularly with a ticketing system or similar tools.

• Proactive approach to taking on tasks without needing prompting.

• Resilience and the ability to adapt to frequent changes in a startup atmosphere.

• Willingness to work a flexible schedule that may include evenings, weekends, and occasional holidays.

🏝️ Benefits

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!).

• Begin with 20 days (4 weeks) of paid time off, increasing to 5 weeks after 2 years and 6 weeks after 5 years of service.

• 10 company holidays.

• Work From Home Stipend.

• 401k Contribution Platform.

• Life insurance.

• Short and long-term disability coverage.

• Financial wellness programs.

• Virtual primary care services.