Patient Engagement Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Make outbound calls to qualified patients and assist in the smooth scheduling of initial in-home visits.

• Ensure that patients receive comprehensive information about program offerings.

• Carefully and accurately record call notes and scheduling information in electronic systems.

• Expedite emergency clinical calls as necessary.

• Manage new appointments or modifications to existing bookings.

• Accurately document patient and family feedback, along with any special requirements, in company systems.

• Meet and maintain departmental metrics, including Quality Scores, Acceptance Rates, Number of Patients Engaged, and alignment with HarmonyCares Core Values.

• Exhibit compassion, meticulousness, and teamwork with colleagues.

• Engage in call quality monitoring and continuous improvement initiatives.

• Clearly communicate services and requirements to patients and their families.

• Fulfill ongoing training and coaching programs by set deadlines.

• Collaborate with corporate and market-based team members to deliver outstanding patient service.

• Perform additional tasks as assigned.

⛳️ Requirements

• High school diploma.

• Capability to manage multiple tasks while handling competing priorities.

• Ability to communicate with empathy, compassion, and professionalism at all times.

• Strong problem-solving skills with a proven ability to tackle complex issues and find effective solutions promptly.

• Ability to analyze problems and resolve issues quickly, directly, and thoroughly.

• Demonstrates persistence in achieving both short-term and long-term objectives and personal growth.

• Adaptability to new systems and changes as necessary, applying guidelines and procedures effectively.

• Excellent communicator with a friendly and approachable demeanor, showcasing outstanding phone etiquette.

• Strong written communication skills, successfully providing notes, updates, and messages through computer systems.

• Excellent data-entry capabilities and a proven track record of navigating multiple computer screens.

• At least 1 year of experience in exceeding individual and team goals in inside sales, telephonic sales, fundraising, or a similar role.

• Familiarity with the healthcare industry.

• Fluency in multiple languages is a plus.

🏝️ Benefits

• Health, Dental, Vision, Disability & Life Insurance.

• 401K Retirement Plan (with company match).

• Tuition, Professional License, and Certification Reimbursement.

• Paid Time Off, Holidays, and Volunteer Time.

• Paid Orientation and Training.