Patient Engagement Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Connect with patients over the phone in a warm, supportive, and professional manner.

• Reach out to hard-to-contact patients through in-person strategies to enhance acceptance rates.

• Independently manage your outreach work queue.

• Accurately log call outcomes and actions in the designated systems, such as Salesforce and our EMR (electronic medical record systems).

• Schedule patient appointments following successful outreach efforts.

• Handle incoming calls to assist and engage with new patients.

• Uphold the highest standards of patient confidentiality.

⛳️ Requirements

• Minimum of 1 year of experience in a healthcare or patient-focused role.

• At least 1 year of experience in customer service.

• Preferred experience in sales with a proven track record of meeting sales goals/metrics.

• Experience in appointment scheduling.

• Background as a CNA or MA is advantageous.

• Call center experience is beneficial.

• A demonstrated commitment to exceptional patient service.

🏝️ Benefits

• Monthly Bonus Incentive

• Competitive Salary

• Excellent Work/Life Balance

• 15 days of PTO and 3 Floating Holidays

• 8 paid holidays yearly

• Medical, Dental, Vision and 401k