Patient Engagement Associate II

This is a fully remote position, open to applicants in Florida, +6 more states.

📋 Description

• Collaborate effectively with the engagement pod, sharing responsibility for enrolling and onboarding children and caregivers into the Imagine Pediatrics program.

• Investigate attributed patients to comprehend their healthcare needs and utilization, identify enrollment obstacles, and discover methods to connect with caregivers.

• Perform telephonic outreach to caregivers to enroll children and ensure a smooth onboarding process.

• Engage in telephonic outreach to healthcare professionals, including DME companies, home health organizations, pharmacies, and pediatricians.

• Utilize relationships with healthcare professionals to assist in re-engaging enrolled patients.

• Manage inbound calls from caregivers, health plan service coordinators, and hospital discharge planners.

• Acquire extensive knowledge of the Supplemental Security Income (SSI) program and reach out to potentially eligible caregivers.

• Work alongside Provider Engagement Specialists on embedded outreach at PCP offices and residential facilities when deemed appropriate.

⛳️ Requirements

• A minimum of 2 years of experience in healthcare, specifically in care coordination, community health, patient engagement, customer service, or sales.

• Demonstrated success in a centralized contact center environment.

• Experience in a patient- or family-facing role, with the ability to navigate social service agencies effectively.

• Strong documentation skills; prior experience with a CRM platform is advantageous.

• Excellent collaboration abilities.

• Exceptional active listening and communication skills.

• Capacity to customize value propositions for diverse audiences and address complex objections.

• Ability to establish trust and build relationships with caregivers and healthcare organizations.

• Enthusiasm and skill in research and data mining.

• Strong critical thinking and creative problem-solving capabilities.

• Aptitude for functioning independently with a high degree of autonomy.

• Access to reliable transportation and a willingness to spend time in the field when necessary.

• Reliable internet access is mandatory.

• Bilingual in Spanish is required.

🏝️ Benefits

• Annual bonus incentive.

• Competitive benefits package offered by the company.

• Eligibility for employee equity purchase program.

• Comprehensive medical, dental, and vision insurance.

• Healthcare and Dependent Care FSA available.

• Company-funded HSA provided.

• 401(k) plan with a 4% match, fully vested from day one.

• Employer-paid short and long-term disability coverage.

• Life insurance equivalent to 1x annual salary.

• 20 days of paid time off (PTO).

• 10 Company Holidays and 2 Floating Holidays.

• Paid leave for new parents.

• Additional benefits to be outlined in the offer.