Patient Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee daily patient administration and healthcare operational processes.

• Facilitate and manage patient coordination tasks, ensuring timely and accurate completion.

• Engage professionally with patients, healthcare professionals, and internal teams.

• Assist with patient intake, appointment management, and follow-up procedures.

• Ensure the accuracy of patient records, documentation, and scheduling details.

• Monitor outstanding documentation and follow up to guarantee all necessary information is received promptly.

• Track workflow progress and aid in the effective prioritization of administrative tasks.

• Provide support to team members with daily coordination responsibilities and help sustain consistent processes.

• Aid in reporting, recordkeeping, and other administrative requirements in healthcare.

• Recognize workflow obstacles and contribute to maintaining organized and efficient processes.

• Uphold strict confidentiality when managing patient information and sensitive records.

• Collaborate with internal teams to enhance communication and operational effectiveness.

• Execute additional administrative and coordination tasks as needed.

⛳️ Requirements

• Prior experience in patient coordination, healthcare administration, medical reception, scheduling, intake coordination, or a related field is preferred.

• Experience in team leadership or supervisory roles is advantageous.

• Exceptional written and verbal communication abilities.

• Strong organizational skills with the capacity to manage multiple tasks in a fast-paced setting.

• High attention to detail, especially in managing records, documentation, and scheduling.

• A proactive mindset towards follow-ups, problem-solving, and task management.

• Capability to work independently as well as collaboratively within a remote team.

• A professional and patient-centered approach when interacting with patients and healthcare providers.

• Competence in handling confidential information with care.

• Proficient in using computers and navigating various software applications concurrently.

• Quick to learn new software, systems, and digital workflows.

• Familiarity with Microsoft Teams or similar communication and collaboration tools is preferred.

• Experience with medical software, electronic health records (EHRs), scheduling systems, or patient management platforms is a plus.

• Comfortable utilizing digital documentation tools, spreadsheets, and online administrative systems.

• Strong general computer skills with the ability to troubleshoot basic technical issues.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive and collaborative team environment.

• Flexible working arrangements.