Patient Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as an internal sales collaborator to Field Sales by assisting in territory strategies and progressing pipeline opportunities.

• Oversee both inbound and outbound patient outreach to promote testing adoption, scheduling, and continuity of care.

• Develop consultative relationships with patients to encourage repeat testing and sustained engagement.

• Cultivate patient opportunities from the initial contact to the completion of testing.

• Partner with Sales, Billing, and Customer Support to eliminate conversion and timing obstacles.

• Evaluate patient needs and tackle logistical, clinical coordination, and service challenges.

• Record interactions, opportunities, and pipeline activities in CRM and business intelligence platforms like Salesforce and PowerBI.

• Analyze territory and pipeline data to prioritize outreach efforts, identify trends, and enhance sales initiatives.

• Fulfill requests for sales performance and patient engagement reporting.

• Advocate for patients while upholding a revenue-driven sales methodology.

• Handle PHI in both paper and electronic forms.

• Undertake additional duties as assigned.

⛳️ Requirements

• A minimum of 2 years of inside sales experience, ideally in a remote or phone-based setting.

• At least 2 years of experience in outbound and inbound sales or call center roles with quantifiable performance metrics.

• Capability to manage a territory or book of business and correlate daily activities with pipeline results.

• Familiarity with CRM systems; Salesforce is preferred.

• A background in medical, diagnostic, or biological sciences is preferred.

• Strong skills in relationship building and guiding patients through a consultative sales approach.

• Ability to implement inside sales strategies and manage territories and pipelines effectively.

• Proficient in handling objections, navigating complex discussions, and driving conversions.

• Exceptional verbal and written communication and presentation abilities.

• Competence in data analysis and understanding pipeline metrics.

• Proficiency in Microsoft Excel, Google platforms, and business reporting tools.

• Capability to work independently in a remote or hybrid environment.

• Current compliance with all Natera-required training.

• Completion of HIPAA/PHI privacy, security, and General Policies and Procedures training within the stipulated timelines.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability plans available for eligible employees and their dependents.

• Complimentary testing for employees and their immediate family members.

• Fertility care benefits.

• Leave for pregnancy and baby bonding.

• 401(k) benefits.

• Commuter benefits.

• Employee referral program.