Patient Coordinator

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Oversee the recruitment, scheduling, travel arrangements, and admission process for research study participants.

• Distribute materials related to recruitment.

• Serve as a point of contact between participants, their relatives, and staff members.

• Relay participants' inquiries, complaints, issues, and concerns to the appropriate staff members.

• Clarify policies and procedures for participants and direct them to the relevant staff.

• Gather, input, and maintain data collected from participants.

• Manage new patient referrals by acquiring necessary information and submitting it for evaluation.

• Assist in the preparation of credentialing documentation.

• Oversee workflow and implement revisions to processes to enhance and sustain operations.

• Mentor and train staff on patient recruitment and coordination protocols and procedures.

⛳️ Requirements

• Must be a U.S. Citizen or Green Card Holder.

• Employment is contingent upon successfully passing a background check and drug screening.

• Bachelor’s degree in Life Sciences or a related field.

• Ability to communicate clearly and concisely in both verbal and written formats.

• Strong emphasis on customer service.

• Familiarity with clinical protocols and medical terminology.

• Excellent organizational skills with the capability to manage competing priorities effectively.

• Demonstrated resourcefulness in problem-solving.

• Strong interpersonal skills and an ability to collaborate effectively within a team.

• Proficient in composing correspondence and preparing reports from raw data.

• Capable of designing, setting up, and maintaining both electronic and paper filing systems.

• Experience in scheduling patient appointments and/or arranging travel.

• Background in maintaining patient records related to care arrangements.

• Experience with travel planning.

• Proficient in MS Office Suite.

• As a federal contractor, the ability to work in the United States will be verified through E-Verify.

🏝️ Benefits

• W2 employment with comprehensive benefits.

• Competitive salary.

• Significant opportunities for professional growth.

• Chance to work at NIH, the leading medical research institution globally.

• Long-term employment position.