Patient Care Intake Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide Help Desk phone support by handling incoming and outbound calls and directing calls to the appropriate staff members.

• Assist with prescription processing as necessary when not engaged with patient inbound calls.

• Accountable for swiftly and effectively assessing the nature, urgency, and complexity of patient calls.

• Route calls to the appropriate department, team, or individual based on the identified needs of patients.

• Resolve customer service issues to ensure member satisfaction as required.

• Maintain a reasonable level of productivity as determined by the supervisor.

• May assist in the orientation and training of new employees.

• Responsible for completing all mandatory and regulatory training programs.

• Carry out other assigned duties as necessary.

⛳️ Requirements

• Outstanding phone and listening abilities.

• Superior written and verbal communication skills.

• Proficient computer and keyboarding skills.

• Time Management Skills: Ability to prioritize and manage a high volume of calls while ensuring accuracy.

• Technical Proficiency: Capable of understanding and utilizing relevant software, databases, and tools.

• Teamwork and Collaboration: Effective collaboration with fellow team members.

• Empathy and Patience: Exhibit empathy and patience when interacting with patients, especially in challenging situations.

• Strong organizational skills.

• Minimum requirement: High School Diploma or GED.

• Preferred: Pharmacy technician or related certification.

• Experience in a customer service-oriented field.

• Preferred: 6-12 months’ experience as a pharmacy technician.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Paid time off.

• Flexible work arrangements.

• Professional development.