Patient Care Coordinator – Primary Care

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Oversee and coordinate all facets of patient care.

• Assist the care team in delivering safe, timely, effective, efficient, equitable, and patient-centered care.

• Evaluate the self-management abilities of patients and caregivers, promoting wellness and independence through support, training, and service coordination.

• Maintain regular communication with patients and caregivers regarding their Plan of Care.

• Manage and coordinate both internal and external referrals.

• Serve as a communication link between patients and the care team.

• Share lab results with patients, prepare patient correspondence, and complete necessary forms.

• Conduct outreach to patients via phone or text to encourage scheduling with the care team.

• Support care coordination both within and outside the SEARHC health system.

• Facilitate efficient clinic operations and resource utilization.

• Monitor and maintain case management and coordination records.

• Assess patient progress and track outcomes in alignment with SEARHC standards.

• Advocate for patients and caregivers, empowering them in decision-making and self-care, while addressing their needs.

• Utilize patient health and quality data to enhance outreach efforts.

• Engage in departmental and clinical improvement initiatives.

• Uphold a clean and safe working environment and ensure compliance with annual competencies.

• Identify community resources, cultivate partnerships, and effectively utilize resources.

• Allocate approximately 50% of work to referral management, 25% to patient outreach, and 25% to communication with the care team.

• Perform additional duties as assigned.

⛳️ Requirements

• Associate’s degree or 2 years of college experience, ideally in social work, social services, healthcare administration, business administration, or a related field, OR 2 years of relevant professional experience may substitute for a degree or coursework.

• A Bachelor’s degree in a relevant field can replace all required experience.

• Minimum of 2 years of experience in healthcare, behavioral health, dental, or relevant administrative roles is required.

• Basic Life Support certification is preferred.

• Internal candidates with at least 2 years of front or back-office experience may be considered.

• Familiarity with available services at SEARHC, other tribal health organizations in Alaska, and within the community.

• Understanding of clinical processes and the ability to apply this knowledge in a workplace setting.

• Awareness of customer service principles.

• Knowledge of safety and infection control protocols.

• Skills in assessment, anticipating needs, and data collection.

• Proficiency in using computers and medical equipment.

• Strong oral and written communication abilities.

• Capability to collaborate with providers, nurses, and other healthcare professionals in a team environment.

• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.

• Exceptional communication and interpersonal skills.

• Strong organizational and time management skills.

• Commitment to teamwork.

• Proficiency in EHR systems.

• Ability to lift and/or move up to 50 lbs.

• Must adhere to safety work protocols and report accidents, injuries, defective equipment, and unsafe conditions.

🏝️ Benefits

• Retirement plan.

• Paid time off.

• Paid parental leave.

• Health insurance coverage.

• Dental benefits.

• Vision benefits.

• Life insurance.

• Long-term disability coverage.

• Short-term disability coverage.

• Opportunities for professional advancement and development.