Patient Care Coordinator – Physical Therapy

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver virtual reception and administrative assistance for a U.S.-based physical therapy practice.

• Respond to incoming patient calls and general inquiries in real time.

• Utilize RingCentral to route calls and promptly return missed calls.

• Maintain professional communication with patients via phone and text.

• Accurately document notes, summarize patient sessions, and keep clinical records updated in WebPT.

• Ensure patient records are complete, organized, accurate, and confidential.

• Manage and schedule appointments effectively.

• Send out appointment reminders and confirmations through RingCentral and AppToto.

• Follow up on upcoming or missed appointments.

• Assist with the verification of insurance eligibility and authorization processes.

• Complete administrative paperwork and provide both virtual front-office and back-office support.

• Adhere to established scripts, workflows, procedures, and scheduling protocols.

• Assist clinicians with documentation-related administrative duties and additional patient coordination tasks as required.

⛳️ Requirements

• A background in the healthcare industry is necessary.

• Experience in a physical therapy, rehabilitation, medical, or comparable patient-care setting is highly preferred.

• Prior roles as a Patient Care Coordinator, Physical Therapy Coordinator, Medical Receptionist, Medical Virtual Assistant, or similar positions are advantageous.

• Familiarity with medical terminology, patient information, and healthcare documentation is essential.

• Excellent verbal and written communication skills in English are a must.

• Strong professional phone etiquette and customer service abilities.

• Experience managing inbound patient calls and inquiries.

• Ability to handle frequent patient calls while managing scheduling, documentation, and administrative responsibilities.

• Display patience, compassion, and professionalism when interacting with patients.

• Comfortable assisting older patients.

• Prior experience with clinical documentation, charting, medical note-taking, or managing patient records is highly preferred.

• Capability to accurately summarize patient information and sessions.

• Exceptional attention to detail in documenting clinical information.

• Strong written communication and documentation skills.

• Ability to maintain organized and accurate patient records.

• Experience with patient scheduling, appointment confirmations, and follow-ups.

• Familiarity with insurance verification and authorization processes is preferred.

• Strong multitasking and organizational skills are essential.

• Ability to balance calls, documentation, scheduling, and other administrative tasks.

• Consistent adherence to established scripts, workflows, and procedures is necessary.

• Hands-on experience with WebPT is strongly preferred, though not mandatory.

• Experience with other EHR/EMR systems and strong clinical documentation skills are acceptable.

• Familiarity with RingCentral, AppToto, or similar platforms is a plus.

• Relevant work experience is required.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Must be available for video meetings with the camera on when required.

• A reliable laptop or desktop computer is necessary.

• A stable high-speed internet connection of at least 25 Mbps is required.

• A noise-canceling headset and a working webcam are essential.

• A quiet and professional work environment is crucial.

• Ability to work independently as a committed full-time team member.

• Capacity to manage multiple priorities in a fast-paced healthcare setting.

• Tech-savvy with the ability to quickly learn new platforms.

🏝️ Benefits

• Access to a dedicated HR & Contractor Support Team.

• Optional premium VPN access.

• HIPAA & Cybersecurity training and certification provided.

• Training for top 1% VA performance.

• Client-approved U.S. holidays.

• Client-approved paid or unpaid time off; paid time off is optional and only if offered by the client.

• Access to tools and resources, including templates, workflow guides, productivity tools, and support for client-specific SOPs.

• Optional performance-based incentives, including bonuses or increased hours based on performance.

• Required resources/equipment include a reliable laptop or desktop computer, stable high-speed internet connection, noise-canceling headset, working webcam, and a quiet professional workspace.