Patient Care Coordinator – Dermatology

This is a fully remote position, open to applicants in Florida.

📋 Description

• Inform communities/facilities and providers about scheduled visit dates, request consultations, and offer visit schedules.

• Organize and keep monthly provider calendars updated.

• Utilize scheduling software to create visit templates and reports for monthly flyer distribution.

• Establish and nurture relationships with key decision makers in communities/facilities.

• Identify concerns and opportunities for account growth.

• Keep account information current in the CRM system.

• Work collaboratively with practitioners and internal teams to ensure smooth patient care and customer satisfaction.

• Complete tasks assigned through Planner.

• Schedule and confirm patient appointments, follow-ups, and referrals.

• Create and upload schedules for practitioners and facilities.

• Coordinate with patients, Power of Attorneys, and facilities regarding appointments and any concerns.

• Notify facilities of upcoming visits and request patient sign-up lists along with any missing documentation.

• Report the number of patients seen at each facility.

• Respond promptly to voicemails.

• Monitor insurance approvals, outstanding referrals, authorization requests, reschedule queues, and fax folders.

• Organize practitioners’ calendars in Outlook, template facilities in the software, run and check reports, and format monthly flyers.

• Collaborate with marketing, management, and patient care coordinator teams to address concerns and explore growth opportunities.

⛳️ Requirements

• High School Diploma (or equivalent).

• Previous experience in healthcare, particularly in patient care coordination or scheduling.

• Strong understanding of insurance eligibility using Availity and specific payor platforms.

• Friendly, clear, and professional communication skills on the phone.

• Ability to manage multiple tasks efficiently and accurately in a fast-paced environment.

• Comfortable using medical software and EHR systems.

• A genuine desire to assist others and prioritize patient care.

• Access to high-speed internet.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork and collaboration.