Patient Care Coordinator – Bilingual Preferred

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver exceptional customer service and service delivery to our clients and patients by processing referrals for medical goods and services.

• Engage with patients regarding new or ongoing referrals, confirming demographic information, providing updates on the referral status, and/or confirming the delivery of the requested goods or services.

• Interact with vendor partners, claims adjusters, and nurse case managers to provide updates on both new referrals and those already in progress.

• Source vendor partners for each referral based on the requested goods or services.

• Responsible for making or receiving phone calls regarding existing referrals, new referrals, or referrals from other team members.

• Provide quotes to clients for approval or follow up on previously sent quotes to secure written approval for requested referrals, ensuring that each referral is medically necessary and authorized by the claims adjuster.

• Ensure all necessary billing information is present for each referral in accordance with established workflow and billing processes, and facilitate the billing of those referrals on a daily basis.

• Process referrals in compliance with state regulations and workers' compensation guidelines.

⛳️ Requirements

• A high school diploma or GED is required.

• A minimum of two (2) years of experience in healthcare network and patient care scheduling, or an equivalent combination of education and experience is required.

• Strong customer service abilities.

• Excellent critical thinking skills.

• Self-motivated individual.

• Outstanding oral and written communication skills.

• Proficient in PC usage, including Microsoft Office applications.

• Strong analytical and interpretive skills.

• Excellent organizational capabilities.

• Strong interpersonal skills.

• Ability to create and deliver comprehensive, accurate, and constructive written reports.

• Capability to work effectively within a team environment.

• Ability to meet or exceed performance competencies.

🏝️ Benefits

• Medical insurance.

• Dental coverage.

• Vision insurance.

• 401k plan with matching contributions.

• Paid time off (PTO).

• Disability and life insurance.

• Employee assistance program.

• Flexible spending or health savings account.

• Additional voluntary benefits available.