Patient Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle all incoming referrals efficiently

• Arrange patient appointments for various visit types

• Reach out to patients through phone, email, patient portal, or other secure approved methods regarding referrals and appointments

• Oversee rescheduling, cancellations, and no-show situations

• Adhere to referral process protocols to guarantee timely communication with patients

• Gather and accurately record patient information in accordance with documentation requirements

• Respond to incoming calls and emails, addressing appointment inquiries and requests from referring providers

• Achieve or surpass quality and productivity expectations

• Serve as a liaison between the Patient Service Center, referring physician offices, and hospitals

• Attend staff meetings as directed by management

• Participate in marketing initiatives as instructed by the Patient Service Center Manager

• Engage in cross-training and perform phone triage, check-in/check-out, scheduling, pre-certification, and medical records tasks

• Carry out additional responsibilities and special projects as assigned

⛳️ Requirements

• High School Diploma or GED is required

• Must possess computer literacy with proven ability to use healthcare information systems and various Microsoft Office applications

• 2-3 years of experience in a specialty clinic is preferred

• Experience in gastroenterology is a plus

• Bilingual skills are preferred

• Travel may be required based on business needs

• Must successfully pass a pre-employment drug screening

• Compliance with HIPAA regulations and strict confidentiality regarding patient information is mandatory

🏝️ Benefits

• Full-time employment opportunities

• Travel as necessary for business needs

• Opportunities for cross-training across Patient Service Center functions