Patient Advocate I

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming calls from patients, insurance providers, physician offices, and healthcare facilities.

• Address inquiries and resolve complaints related to billing, claims, denials, payments, and collection efforts.

• Document customer interactions, resolutions, and any necessary forwarding actions.

• Whenever feasible, directly resolve questions from customers.

• Respond to written inquiries and inform patients about any delays in resolution.

• Clearly explain account situations using straightforward language.

• Complete all assigned tasks in a timely manner.

• Participate in in-service training and keep updated with changes in contracts and procedures.

• Recognize and report complaint trends to management.

• Uphold strict confidentiality standards.

• Record all actions in system notes comprehensively.

• Provide friendly and personalized service.

• Achieve customer satisfaction while meeting productivity and performance benchmarks.

• Adhere to company policies and procedures diligently.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• An Associate’s degree in health or business administration, or a related field is preferred.

• A combination of relevant education and experience will also be considered.

• At least 1 year of experience in customer service or billing collections is preferred.

• Bilingual proficiency in English and Spanish is preferred.

• Strong verbal and written communication skills in English are essential.

• Competent math skills, particularly in calculating charges, payments, and adjustments.

• Familiarity with insurance processing, guidelines, and laws applicable to all payers is required.

• Must demonstrate proficiency with the IDX practice management system.

• Exceptional customer service skills are a must.

• Ability to effectively manage multiple tasks simultaneously.

• Accurate data entry skills are necessary.

• Basic understanding of CPT, ICD-9, and ASA coding is preferred.

• Strong problem-solving and decision-making abilities.

• Excellent analytical skills are required.

• Ability to maintain confidentiality at all times.

• Capable of working independently and effectively with minimal supervision.

• Must be willing and able to adhere to directions and company policies.

• Candidates residing in California, Hawaii, or Alaska are ineligible for hire.

🏝️ Benefits

• Eligibility for quarterly bonuses.

• Reasonable accommodations available for individuals with disabilities.

• Commitment to equal employment opportunities.