Patient Administration Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Conduct visits to ZOLL customers and accounts in the field to ensure the ongoing provision of ZOLL medical devices for clinically suitable cases.

• Assess independently and in collaboration with office personnel and healthcare providers on how to highlight patient cases to the staff.

• Focus on patient care, transitions of care, reorder documentation, and potential end-of-use goals.

• Utilize personalized analysis and Plans of Care to guide providers and staff regarding patients’ subsequent levels of care and the role of ZOLL devices.

• Partner with ZOLL TM/RM to guarantee appropriate service levels with minimal interruptions.

• Oversee follow-up processes with various departments, including National Accounts and payer-related activities.

• Stay informed about clinical and value propositions for ZOLL products and services.

• Process necessary documentation swiftly to avoid service delays and safeguard recurring revenue.

• Remain knowledgeable of different payer requirements and ensure compliance to enhance reimbursement realization.

• Train and educate hospital and office staff on medical device ordering requirements and workflows.

• Enhance claims billing yield within an assigned geographical area.

• Assist with departmental projects and special assignments.

• Meet and sustain acceptable performance metrics.

• Adhere to standard operating procedures and relevant healthcare regulations, particularly HIPAA.

• Work in hospitals, physicians’ offices, and other medical facilities within the designated territory.

• Travel around 80% within a specified geography and occasionally work evenings or weekends.

⛳️ Requirements

• High School Diploma/GED is required.

• Bachelor’s degree from a four-year college or university, or a comparable combination of education and sales experience.

• Preferred healthcare/medical device clinical or billing experience.

• Ability to navigate hospital and clinic/practice settings, including hospital flow and document collection.

• Confident and capable in provider and patient interactions.

• A valid driver's license is required.

• Ability to proactively plan and work independently while collaborating with others.

• High urgency and flexibility in scheduling.

• Exceptional organizational skills and ability to multitask.

• A problem-solving attitude and accountability for tasks from start to finish.

• Proficient with MS Office applications, including Power BI, Excel, Word, and Outlook, is preferred.

• Experience with Customer Relationship Management systems, including Salesforce.com and Dynamics, is preferred.

• Capability to work independently with strong self-motivation.

• Willingness and ability to travel approximately 80%.

• Ability to work in hospitals, physicians’ offices, and other medical facilities within the assigned territory.

• Flexibility to occasionally work atypical hours, including evenings and weekends, as required by business needs.

• Familiarity with HIPAA and relevant healthcare regulations.

🏝️ Benefits

• Annual salary ranging from $50,000.00 to $55,000.00.

• Opportunities for potential bonus incentives based on improved claims billing yield.

• Comprehensive benefits packages available.

• Reasonable accommodations provided in accordance with the Americans with Disabilities Act.