Patient Account Supervisor

📋 Description

• The Supervisor oversees and leads the Patient Account Representatives, including those working on-site and remotely.

• Responsible for the interviewing, hiring, training, scheduling, and performance monitoring of staff, as well as managing all aspects of Accounts Receivable (A/R) Management.

• Attend meetings and promptly respond to all requests, including the completion of accounts assigned to the Supervisory Desk.

• Identify performance gaps and opportunities, implementing appropriate action plans.

• Foster a work environment that encourages communication, enhancing morale, engagement, and development of team members.

• Manage the day-to-day supervision and leadership of Patient Account Representatives, focusing on Performance Management metrics such as collections, productivity, quality, and aging.

• Conduct interviews and make recommendations and decisions regarding hiring.

• Perform monthly quality evaluations.

• Monitor staff scheduling and ensure adherence to time and attendance policies.

• Oversee all aspects of A/R Management, ensuring workload balance, maximizing efficiency, reducing rework, and minimizing costs.

• Quickly identify issues and formulate action plans for mitigation or resolution.

• Train, develop, motivate, and support team members in enhancing their skills, knowledge, and attitude.

• Review and respond promptly to inquiries, including emails, phone calls, issues, account research, and resolutions as required by staff, management, and clients.

• Maintain effective communication and interaction with subordinates, management, and clients.

⛳️ Requirements

• High School diploma or equivalent education.

• 4-7 years of experience preferred.

• Advanced understanding of UB-04, EOB interpretation, CPT, and ICD-9 codes.

• Supervisory experience or proven leadership skills.

• Excellent written and verbal communication abilities.

• Strong interpersonal skills.

• Proficient technical skills, including knowledge of PC and MS Office Suite.

• Capable of building a cohesive team to achieve performance objectives.

• Effectively manages multiple responsibilities.

• Demonstrates sound judgment and reasoning skills.

• Exhibits creative and innovative thinking.

• Delivers results with accuracy and precision.

• Advanced knowledge of healthcare A/R.

• Strong understanding of Patient Financial Services operations, particularly in Inpatient and Outpatient Managed Care and Commercial payors (e.g., Medicare regulations and compliance; HIPAA).

• Proficient in Microsoft Office (Word and Excel).

• Advanced writing abilities.

• Capable of providing exceptional customer service.

• Skilled in training and coaching staff.

• Ability to manage multiple tasks simultaneously.

• Strong leadership and organizational capabilities.

🏝️ Benefits

• Medical, dental, vision, disability, life, and business travel insurance.

• Paid time off (vacation & sick leave) – minimum of 12 days per year, accrued at approximately 1.84 hours per 40 hours worked.

• 401k plan with up to a 6% employer match.

• 10 paid holidays annually.

• Health savings accounts, as well as healthcare and dependent flexible spending accounts.

• Employee Assistance Program and Employee discount program.

• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, and auto & home insurance.

• For employees in Colorado, Conifer provides paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.