Patient Account Resolution Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver exceptional customer service while providing product information, solutions, and pertinent details to both patients and providers.

• Assist branches within a specified market area.

• Evaluate new and ongoing patient accounts to gather the necessary documentation for billing individual health insurance plans.

• Investigate and obtain required customer information to maintain equipment coverage via health insurance plans.

• Cultivate collaborative relationships with field leadership, referrals, and patients through proactive outreach aimed at resolving accounts.

• Assess documentation to guarantee adherence to relevant standards and regulations.

• Conduct follow-ups to ensure prompt reimbursement.

• Provide timely feedback to support Field teams, Operations, and Sales.

• Recognize complaint trends and collaborate across functions on preventative strategies.

• Promote employee programs that reflect and support the company's core values and culture.

⛳️ Requirements

• High school diploma or equivalent.

• 3-5 years of experience in the healthcare or health insurance sector.

• Proficient in Access, Excel, PowerPoint, MS Project, Visio, and Word at an intermediate level.

• Proficient in English (reading, writing, verbal).

• Intermediate mathematical skills with a strong ability to understand, interpret, and create spreadsheet data.

• Capability to meet the physical demands of the role, including the occasional lifting of equipment weighing up to 50 lbs.

• Must reside and work physically within the United States.

🏝️ Benefits

• Coverage for medical, dental, and vision care.

• Paid time off plan.

• 401(k) Plan.

• Flexible Spending Accounts.

• Basic life insurance.

• Short- and long-term disability coverage.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Benefits for domestic partners.

• Programs focused on mental, physical, and financial well-being.