Patient Account Customer Service Representative – Revenue Cycle

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Manage patient billing inquiries for the Health System

• Interact directly with patients to deliver customer service and collect overdue balances

• Quickly respond and offer accurate information regarding medical billing accounts through telephone, email, fax, regular mail, or in person

• Act as a liaison among patients, providers, external departments, and other responsible parties

• Document and maintain transactions, addressing account balances and discrepancies within designated timeframes

• Organize, plan, and prioritize work while persuading debtors to take financial responsibility

• Inform debtors about payment options and the financial implications of alternatives

• Deliver exceptional customer service and sustain patient satisfaction

• Ensure that calls and patient concerns are addressed properly, accurately, efficiently, and promptly

• Stay informed about relevant laws, accreditation standards, and regulatory requirements

• Report any known or suspected unethical behavior, safety issues, privacy concerns, or compliance-related matters

⛳️ Requirements

• Required – High School diploma or equivalent

• One year of experience in customer service, healthcare, or office settings

• Familiarity with medical terminology in a medical billing context

• Computer skills and dexterity necessary for data entry and retrieval of patient information

• Strong verbal and written communication abilities

• Proficient in Windows-style applications and various software packages related to the role, as well as keyboard skills

• Excellent interpersonal skills

• Capacity to perform effectively under varying workloads

• Ability to work with minimal supervision and make independent decisions

🏝️ Benefits

• Competitive salary package

• Comprehensive health benefits

• Opportunities for professional development

• Supportive work environment