Patient Account Associate, Tier II - Credit Balances

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Delivers exceptional care to our clients through friendly, professional, and courteous service.

• Investigates, verifies, and makes necessary adjustments to payment entries.

• Conducts follow-ups in line with established procedures and policies, aiming for overall account resolution.

• Leverages resources to locate payment documentation and interprets payer agreements.

• Initiates recoupments, refunds from payers, and patient refunds as applicable.

• Provides training to both new and current associates.

⛳️ Requirements

• High School Diploma or equivalent (GED) is mandatory.

• A minimum of one (1) year of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up) is essential.

• Familiarity with Medicaid and Medicare billing regulations is required.

• Preferred: Two (2) years of experience in hospital or physician insurance-related functions (Authorization, Billing, Follow-Up, Call Center, or Collections).

🏝️ Benefits

• Comprehensive benefits package.

• Wellness programs.