Patient Access Specialist II – OBGYN

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Manage a high volume of inquiries and requests from patients and customers.

• Arrange diagnostic services, physician referrals, and appointments.

• Provide general information about the department.

• Handle appointment requests and make outbound calls to schedule Epic referrals.

• Communicate details regarding insurance participation, financial responsibilities, and time of service policies.

• Gather patients' insurance and demographic information in EPIC.

• Conduct real-time insurance verifications.

• Collect pre-registration information to manage Epic work queue accounts.

• Offer support and back-up coverage as needed.

• Perform general tasks such as faxing, filing, and sorting mail.

• Lead team discussions addressing complex patient scheduling requirements.

• Work on escalated cases that involve higher complexity.

• Refer issues to the lead, supervisor, or manager for resolution.

• Carry out other related duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent is required.

• At least 3 years of relevant experience, including a strong understanding of medical terminology.

• Demonstrated proficiency in a variety of scheduling complexities and associated workflows.

• Exceptional customer service, problem-solving abilities, and verbal/written communication skills.

• Strong knowledge of Microsoft Office (Word & Excel) or comparable software is necessary.

• An Associate's Degree or higher is preferred.

• Previous experience in a high-volume customer service role within a call center environment is preferred.

• Bilingual (English/Spanish) is an advantage.

🏝️ Benefits

• Competitive and comprehensive benefits package for eligible employees.

• Healthcare coverage.

• A variety of additional benefits.

• Paid time off.

• Opportunities for career advancement as part of the Call Center Career Ladder.