Patient Access Specialist II

This is a fully remote position, open to applicants in Alabama, +6 more locations.

📋 Description

• Address a significant volume of appointment requests.

• Manage phone calls, emails, work queues, and various electronic communications.

• Coordinate necessary medical examinations, procedures, and tests.

• Execute scheduling tasks with and without the collection of demographic information and insurance registration.

⛳️ Requirements

• Preferred: High school diploma or general education degree (GED).

• At least 2 years of experience in customer service, patient access, healthcare administration, or a similar service-oriented position.

• Experience in a healthcare environment is preferred.

• Basic computer skills (specific programs as required by the department).

• Excellent customer service and telephone etiquette.

• Proven capability to manage complex customer interactions and resolve issues independently.

• Strong verbal and written communication abilities.

• Ability to exhibit empathy, professionalism, patience, and active listening skills.

• Demonstrated ability to juggle competing priorities while ensuring accuracy and service excellence.

• Strong critical thinking and problem-solving capabilities.

• Experience with navigating multiple computer applications and systems at the same time.

• Capacity to learn new systems, workflows, and processes effectively.

• Preferred: Experience managing multiple priorities in a fast-paced environment.

• Knowledge of medical scheduling, registration, insurance verification, or prior authorization procedures.

• Experience in mentoring or assisting new team members.

🏝️ Benefits

• Comprehensive rewards package that supports employees' health, life, career, and retirement.

• Employee health benefits.

• Life insurance benefits.

• Career development support.

• Retirement benefits.