Patient Access Specialist II

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Coordinate appointment requests and make outbound calls to arrange Epic referrals.

• Inform patients about insurance participation, financial responsibilities, and time of service policies.

• Gather patients' insurance and demographic data within the EPIC system.

• Conduct real-time insurance verification.

• Collect pre-registration information to manage Epic work queue accounts.

• Offer support and provide backup coverage as necessary.

• Handle general tasks such as faxing, filing, and sorting mail.

• Lead team discussions regarding intricate patient scheduling requirements.

• Manage escalated cases with increased complexity as directed.

• Raise issues to the lead, supervisor, or manager for resolution.

• Carry out other related responsibilities as assigned.

⛳️ Requirements

• A High School Diploma or equivalent is required.

• A minimum of 3 years of relevant experience, including a strong understanding of medical terminology.

• Excellent proficiency in a variety of scheduling complexities and associated workflows.

• Outstanding customer service, problem assessment, and both verbal and written communication skills.

• Strong skills in Microsoft Office (Word & Excel) or similar software are necessary.

• An Associate's Degree or higher is preferred.

• Previous experience in a high-volume customer service role within a call center is preferred.

• Bilingual (English/Spanish) is a plus.

🏝️ Benefits

• Competitive comprehensive benefit package for eligible employees.

• Healthcare coverage.

• Paid time off.

• Benefits aimed at promoting a healthy lifestyle.