Patient Access Scheduler

This is a fully remote position, open to applicants in Florida.

📋 Description

• Schedule appointments for patients related to diagnostics, surgeries, therapies, physician visits, and other treatments.

• Gather and confirm demographic and insurance details.

• Register patients and input information into the scheduling system.

• Operate in a call center-like environment.

• Achieve individual quality performance metrics.

• Deliver professional, compassionate, and friendly service to patients of all ages, their families, employees, physicians, and community members.

⛳️ Requirements

• High School diploma, Certification, GED, Training, or Experience.

• Successfully complete the Patient Access training course.

• Capability to thrive in a high-volume, fast-paced work setting.

• Proficient in performing basic mathematical calculations.

• Detail-oriented, organized, a team player, compassionate, and possess excellent customer service and interpersonal communication skills.

• Basic understanding of medical and insurance terminology is preferred.

• Experience with computer applications (such as Microsoft Office, familiarity with EMR applications, etc.) and strong typing skills.

• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, with emphasis on medical necessity compliance guidelines.

• Bilingual in English and Spanish/Creole is preferred.

• Less than 1 year of the minimum required experience.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Comprehensive health and wellness resources.

• Wellness program that assists employees in eliminating their medical plan deductible.

• Tuition reimbursement.