This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming calls from patients, families, and referring providers to arrange appointments across various providers, clinics, departments, practices, and campuses.

• Initiate outbound calls to coordinate specialist and subspecialist appointments.

• Gather and update patient demographic information, insurance details, and guarantor data.

• Collect patient liabilities prior to or on the date of service when necessary.

• Obtain external medical records based on the type of appointment visit.

• Schedule in-office procedures and reserve procedure rooms.

• Utilize knowledge of treatment areas along with the priority and sequence of procedures, tests, and primary care services.

• Prioritize visits and services to enhance the utilization of clinical staff, patient time, equipment, and facilities.

• Adhere to departmental policies, procedures, objectives, health and safety standards, and practices for quality improvement.

• Participate in mandatory meetings, conferences, and seminars; maintain consistent attendance; perform related responsibilities.

⛳️ Requirements

• High school diploma.

• Proficient in English speaking, reading, and writing.

• Strong interpersonal and communication abilities.

• Prior experience in scheduling and/or customer service over the phone is preferred.

• Previous work experience in a healthcare organization is preferred.

• Bilingual proficiency in speaking, reading, and writing is preferred.

• An equivalent combination of education and experience may be considered as a substitute, unless certification, licensure, or registration is mandated.