Patient Access Schedule Agent

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming calls from patients, families, and referring providers to arrange appointments.

• Coordinate appointment scheduling across various providers, clinics, departments, practices, and campuses.

• Initiate outbound calls to set up specialist and subspecialist appointments.

• Gather and update patient demographics, insurance information, and account guarantor details.

• Collect patient liabilities prior to or on the date of service as necessary.

• Obtain medical records from external healthcare organizations.

• Schedule in-office procedures and allocate rooms for those procedures.

• Deliver outstanding patient service and facilitate access to the appropriate care.

⛳️ Requirements

• High school diploma required.

• Proficient in English speaking, reading, and writing.

• Strong interpersonal and communication skills.

• An equivalent combination of education and experience may be considered where certification, licensure, or registration is not necessary.

• An Associate’s degree in business or a healthcare-related field is preferred.

• Previous experience in scheduling and/or customer service over the phone is preferred.

• Prior experience in a healthcare organization is preferred.

• Bilingual skills in speaking, reading, and writing are preferred.

🏝️ Benefits

• Signing bonus may be available, subject to eligibility.

• Primarily remote work arrangement.