Patient Access Schedule Agent

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming calls from patients, their families, and referring providers to arrange appointments across various providers, clinics, departments, practices, and campuses.

• Initiate outbound calls to patients for scheduling specialist and subspecialist appointments.

• Gather and update patient demographic information, insurance details, and account guarantor information.

• Collect patient payments prior to or on the appointment date, as necessary.

• Obtain external medical records based on the type of appointment scheduled.

• Organize in-office procedures and allocate procedure rooms accordingly.

• Utilize knowledge of treatment areas and prioritize the sequence of procedures, tests, and primary care services.

• Prioritize patient visits and services to maximize the efficiency of clinical staff, patient time, equipment, and facility use.

• Attend mandatory meetings, conferences, and seminars as required.

• Show continuous improvement in daily operations.

• Perform other related duties as assigned or needed.

⛳️ Requirements

• High school diploma or equivalent.

• Proficient in speaking, reading, and writing in English.

• Excellent interpersonal and communication capabilities.

• Prior experience in scheduling and/or customer service over the phone is preferred.

• Experience in a healthcare organization is preferred.

• Bilingual skills in speaking, reading, and writing are a plus.

• Consistent, reliable, and predictable attendance is required.

• Adherence to departmental policies, procedures, health and safety regulations, and requirements.

🏝️ Benefits

• Potential signing bonus, contingent upon eligibility.

• Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours.

• Union representation provided through SHARE (State Healthcare and Research Employees).