Patient Access Schedule Agent

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming phone calls from patients, their families, and referring providers to arrange patient appointments.

• Coordinate appointments across various providers, clinics/departments, practices, and campuses.

• Make outbound calls to set up appointments with specialists and subspecialists.

• Gather and update patient demographic information, insurance details, and account guarantor information.

• Process amendments and updates to patient insurance and demographic records.

• Collect patient financial responsibilities before or on the date of service, as necessary.

• Obtain medical records from external healthcare organizations based on the type of appointment visit.

• Schedule in-office procedures and the rooms designated for these procedures.

⛳️ Requirements

• High school diploma.

• Proficient in English speaking, reading, and writing.

• Excellent interpersonal and communication abilities.

• Preferred: Associate’s degree in business or a healthcare-related field.

• Preferred: Prior experience in scheduling and/or customer service via phone.

• Preferred: Background in a healthcare organization.

• Preferred: Bilingual skills in speaking, reading, and writing.

• Ability to work Monday through Friday, from 8:30 AM to 5:00 PM.

• Committed to a 40-hour work week.

🏝️ Benefits

• Potential signing bonus, subject to eligibility.

• Remote work arrangement (Primarily Remote).