Patient Access Schedule Agent

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming phone calls from patients, families, and referring providers to arrange appointments

• Coordinate appointment scheduling across various providers, clinics, departments, practices, and campuses

• Make outgoing calls to patients to set appointments with specialists and subspecialists

• Gather and update patient demographic information, insurance details, and account guarantor information

• Collect patient liabilities prior to or on the date of service, as necessary

• Obtain medical records from external healthcare organizations based on the type of appointment visit

• Organize in-office procedures and schedule procedure rooms

⛳️ Requirements

• High school diploma

• Proficient in speaking, reading, and writing in English

• Excellent interpersonal and communication skills

• Preferred: Associate’s degree in business or a healthcare-related field

• Preferred: Prior experience in scheduling and/or phone customer service

• Preferred: Previous work experience in a healthcare organization

• Preferred: Bilingual proficiency in speaking, reading, and writing

• A combination of education and experience may be considered where applicable

🏝️ Benefits

• Signing bonus may be available, subject to eligibility

• Remote Caregivers (Primarily Remote) work arrangement