Patient Access Schedule Agent

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming calls from patients, families, and referring providers to arrange patient appointments.

• Coordinate appointments across various providers, clinics, departments, practices, and campuses.

• Initiate outbound calls to patients to set up specialist and subspecialist appointments.

• Gather and update patient demographics, insurance details, and account guarantor information.

• Implement corrections to patient insurance and demographic data as necessary.

• Collect patient financial responsibilities prior to or on the date of service when applicable.

• Obtain medical records from external healthcare organizations based on the type of appointment visit.

• Arrange in-office procedures and allocate the rooms for said procedures.

⛳️ Requirements

• High school diploma is required.

• Proficiency in speaking, reading, and writing English.

• Excellent interpersonal and communication abilities.

• Preferred: Associate’s degree in a business or healthcare-related discipline.

• Preferred: Prior experience in scheduling and/or customer service via phone.

• Preferred: Previous work experience within a healthcare organization.

• Preferred: Bilingual proficiency in speaking, reading, and writing.

🏝️ Benefits

• Eligibility for a potential signing bonus.

• Primarily remote work setup.

• Union representation through SHARE (State Healthcare and Research Employees).