Patient Access Schedule Agent

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming calls from patients, their families, and referring providers to arrange appointments.

• Make outgoing calls to book appointments with specialists and subspecialists.

• Gather and update patient demographic information, insurance details, and account guarantor data.

• Collect patient liabilities prior to or on the date of service, as needed.

• Obtain medical records from external healthcare entities.

• Schedule in-office procedures and allocate procedure rooms.

• Utilize knowledge of treatment areas, including the priority and sequence of procedures, tests, and primary care services.

• Prioritize visits and services to enhance the utilization of clinical staff, patient time, equipment, and facilities.

• Adhere to departmental policies, procedures, objectives, health and safety standards, and quality improvement initiatives.

• Attend mandatory meetings, conferences, and seminars.

• Maintain consistent, reliable, and predictable attendance.

• Perform other similar and related tasks as required or directed.

⛳️ Requirements

• High school diploma is required.

• Proficient in speaking, reading, and writing in English.

• Excellent interpersonal and communication abilities.

• Previous experience in scheduling and/or customer service over the phone is preferred.

• Experience in a healthcare organization is preferred.

• Bilingual skills in speaking, reading, and writing are preferred.

• An equivalent combination of education and experience may be accepted when certification, licensure, or registration is not mandatory.

🏝️ Benefits

• Signing bonus may be offered, depending on eligibility.

• Opportunity for remote work arrangement (Primarily Remote).

• Full-time schedule of 40 hours per week.

• Union representation through SHARE (State Healthcare and Research Employees).