Patient Access Representative – Patient Scheduling

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Accurately register patients in the EMR/Epic system.

• Verify patient and insurance details.

• Inform patients about billing and collection procedures, expected charges, liabilities, and payment responsibilities.

• Greet and assist patients and their families, addressing any questions and concerns they may have.

• Notify patients of their rights and provide information on Advance Directives upon request.

• Oversee patient schedules and manage the flow of patients effectively.

• Review accounts to ascertain financial responsibility, set up payment plans, and collect payments.

• Assist patients in accessing government and community healthcare resources.

• Coordinate referrals with physicians, nurse practitioners, and nursing staff according to payer requirements.

• Ensure access to patient information, including MyChart.

• Update patient records and enter charges accurately.

• Schedule and reschedule patient appointments as needed.

• Perform clerical tasks, such as answering phone calls, retrieving medical records, recording information, typing memos, and organizing charts.

• Investigate claim edits and denials, resolving discrepancies within two days.

• Research billing information and address discrepancies within two days.

• Enter charges, process batches daily, and prepare bank/deposit summaries.

• Review diagnosis and procedure codes, entering data at the point of service.

• Verify and collect patient payments, reconcile account balances and daily cash funds, while managing cash securely.

• Maintain up-to-date knowledge of health plans, co-pays, deductibles, and co-insurance.

• Achieve site collection goals.

• Provide backup support, assist with operational improvement initiatives, and offer training or orientation when assigned.

⛳️ Requirements

• A minimum of 6 months experience in a customer service or front desk role, or completion of a front office/medical office program.

• A Bachelor’s degree may be accepted in lieu of experience.

• High School Diploma or equivalent is required.

• Professional demeanor is essential.

• Exceptional customer service skills are necessary.

• Ability to manage multiple tasks simultaneously.

• Strong critical thinking skills are required.

• Demonstrated proficiency in computer usage.

• Ability to learn and achieve competency in Epic during the introductory period.

🏝️ Benefits

• Competitive salary package.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Supportive work environment.