Patient Access Representative – Centralized Scheduling

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the scheduling of patient appointments, ensuring optimal use of clinical resources and patient time.

• Precisely gather demographic and insurance details to facilitate a smooth checkout and billing process.

• Address scheduling challenges while offering clear and compassionate guidance to patients about pre-service requirements.

• Assist with the insurance authorization process to guarantee that patients receive care promptly.

⛳️ Requirements

• High School diploma or equivalent OR a minimum of 1 year of relevant cumulative job-specific experience is required.

• Professional licensure or certification may substitute for education or experience, if applicable.

• Previous experience in healthcare is highly preferred.

• Familiarity with scheduling patient appointments through phone and chat communication.

• Experience handling a high volume of calls in a healthcare environment.

• Competence in navigating multiple systems while working remotely.

• Proficiency with Athena, Epic, Dash, Genesys, or Salesforce is desired.

🏝️ Benefits

• Comprehensive health coverage including medical, dental, vision, prescription coverage, and HSA/FSA options.

• Employer-matched 403(b) retirement plan.

• Access to planning and hardship resources.

• Disability and life insurance options.

• Paid time off (PTO) along with holidays.

• Tuition coverage through Ascension (Vocare).

• Tuition reimbursement programs.

• Continuous professional development and online learning opportunities.

• Employee Assistance Program for support.

• Counseling and peer support services.

• Resources for spiritual care and stress management.

• Parental leave benefits.

• Adoption assistance and family-related benefits.

• Optional legal and pet insurance available.

• Transportation savings plans.