Patient Access Representative – Centralized Scheduling

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the scheduling of patient appointments, ensuring optimal utilization of clinical resources and patient time.

• Precisely collect demographic and insurance details to facilitate a smooth checkout and billing process.

• Address scheduling challenges and offer clear, compassionate guidance to patients about pre-service requirements.

• Assist with the insurance authorization process to guarantee that patients receive necessary care without delays.

⛳️ Requirements

• High School diploma equivalency OR a minimum of 1 year of relevant cumulative job-specific experience is required.

• Required professional licensure/certification may substitute for education or experience, if applicable.

• Experience in scheduling patient appointments through phone and chat communication is necessary.

• Proven ability to handle high volume calls in a healthcare environment.

• Capability to navigate multiple systems in a remote setting.

• Familiarity with Athena, Epic, Dash, Genesys, or Salesforce is preferred.

• Previous healthcare experience is highly desirable.

🏝️ Benefits

• Paid time off (PTO).

• A variety of health insurance options and wellness plans.

• Retirement benefits, including employer matching plans.

• Long-term and short-term disability coverage.

• Employee assistance programs (EAP).

• Parental leave and adoption support.

• Tuition reimbursement opportunities.

• Opportunities to contribute to community service.