Patient Access Representative – Centralized Scheduling

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the scheduling of patient appointments to ensure optimal utilization of clinical resources and patient time.

• Precisely collect demographic and insurance details to facilitate a smooth checkout and billing process.

• Address scheduling challenges and offer clear, compassionate guidance to patients regarding pre-service necessities.

• Assist with the insurance authorization procedure to ensure patients receive timely care.

⛳️ Requirements

• High School diploma or equivalent OR a minimum of 1 year of relevant job-specific experience is required.

• Relevant professional licensure or certification may substitute for education or experience, if applicable.

• Previous experience in healthcare is highly preferred.

• Proven experience in scheduling patient appointments through phone and chat communication.

• Ability to handle high-volume calls within a healthcare environment.

• Proficient in navigating multiple systems in a remote setting.

• Familiarity with Athena, Epic, Dash, Genesys, or Salesforce is preferred.

🏝️ Benefits

• Comprehensive health coverage including medical, dental, vision, prescription plans, and HSA/FSA options.

• Employer-matched 403(b) retirement plan.

• Resources for planning and managing hardships.

• Disability and life insurance provided.

• Pro-rated paid time off (PTO) and holidays.

• Tuition covered by Ascension through Vocare.

• Tuition reimbursement available.

• Ongoing opportunities for professional development and online learning.

• Employee Assistance Program offered.

• Access to counseling and peer support services.

• Resources for spiritual care and stress management.

• Parental leave benefits.

• Adoption assistance and family benefits provided.

• Optional legal and pet insurance available.

• Transportation savings programs.