Patient Access Representative

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Conduct patient registration and scheduling tasks

• Reach out to patients via phone to arrange appointments and manage a high volume of outbound calls

• Confirm patient demographics and complete necessary registration documents

• Create electronic records and provide, scan, and distribute required forms and documents

• Inform patients and secure signatures on essential paperwork

• Determine financial responsibilities and collect co-payments, pre-payments, and account payments

• Schedule appointments and procedures, manage referrals, and handle pre-authorization

• Organize interpreter services and check patients in and out

• Coordinate appointments with nursing teams and healthcare providers

• Oversee provider schedules, address work queue issues, manage recalls, and handle waitlists

• Operate multi-line phone systems and may serve as a switchboard operator

• Undertake additional responsibilities including chart preparation, billing support, reporting, reminder calls, Telemed coordination, and supply ordering

• Guide and mentor new Patient Access Representatives and other staff members

• Uphold confidentiality and foster a culture of respectful and cooperative service

⛳️ Requirements

• High school diploma or equivalent is preferred

• Post-secondary education is advantageous

• At least one year of work experience, ideally in a medical office environment

• Familiarity with medical terminology is beneficial

• Strong customer service skills are essential

• Six months of customer service experience is desirable

• May require BLS certification for specific locations and/or settings

• Capacity to work independently and collaboratively within a team

• Exceptional customer service skills and the ability to empathize with patients and their circumstances

• Working knowledge of medical terminology

• Professional written communication skills for note-taking

• Ability to maintain the confidentiality of sensitive information

🏝️ Benefits

• Comprehensive health benefits package

• Opportunities for professional development and advancement

• Supportive work environment that values teamwork

• Competitive salary and compensation structure